If you are on shared/reseller hosting and is within 30 days since your first purchased, you can request for refund (100% refund minus the domain fee at SGD $15) to support@sosys.net if you are not satisfied with our service.
Domain name is yours to keep and it's not refundable due to ICANN rules and regulation.
If you are a returning customer, refund is not allowed.
Refunds for web development or web maintenance or VPS/Dedicated service is not allowed.