Live Help

Email

Skype Chat
Yahoo Chat

Client portal

  • [US Server] Phoenix Node - Hdisk issue and require replacement

    February 11, 2014 by Benny K
  • As a normal routine checks, we found that the raid array in the server are throwing some errors. Multiple attempts have been tried to bring back the raid into stable state, but the checksum errors do not go away. As such, we are provisioning new servers and testing it for few days before we migrate the data. Rest assured, this will be done during offpeak and would not affect your data. We are also considering on putting raid card to rest assured further issues will not occur.

    This is only affecting the Phoenix node clients.

    We apologize for the inconvenience caused.

    If you have any questions, please feel free to email support@bennykusman.com

    ==============

    12 Feb 2014 - 8AM: New server is ready, equipped with LSI Raid Card cachefault type
    12 Feb 2014 - 9AM: Begin testing and setting up the new server
    12 Feb 2014 - 3PM: Migrating test account and verified all are working fine
    12 Feb 2014 - 5PM: Migrating some of the clients starts
    13 Feb 2014 - 10PM: Migration completed for all clients without data loss

cPanel Partner NOC