[ID server] Loss connectivity at IDC datacenter - 30 Aug - 12.45pm SGT

  • August 30, 2023 by Tech #1

Dear client,

We received down notification on 30 Aug  at around 12.40pm SGT on xen-id4 servers and working with the DC to find the root cause. Initial suspect was some switch malfunction and local staff is working in checking on this. We will provide update on this announcement.

We apologize for the inconvenience

Thank you

SOSYS.NET

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12.40PM SGT: monitoring indicated down

12.50PM SGT: DC staff is checking on this issue

01.15PM SGT: Staff confirmed IX switch is having trouble and working on the isue.

01.30PM SGT: Staff informed that it need about approx. 1 hour to investigate and bring back the service.

02.30PM SGT: Onsite team still requiring additional team in troubleshooting the core switch

04:30PM SGT: Ongoing investigation and to rectify the issue

06.30PM SGT: Onsite staff still performing troubleshooting

07.00PM SGT: Switch replacement is ongoing and scheduled ASAP

08.00PM SGT: Onsite team is awaiting for replacement part

10.00PM SGT: Replacement work still in progress

12.00AM SGT: Onsite staff still awaiting for some parts and are committed to finish this activity before morning

01.56AM SGT: Switch replacement completed and NOC performing final checks

03.10AM SGT: Connection restored