[US Server] Phoenix Server Maintenance - Node Migration - 9 Jan 2023 - 3.30AM SGT

  • December 26, 2022 by Tech #1
-- update 6 Dec - As per feedback from clients, Maintenance is postpone to 9 January 2023--
Dear Clients,

We received notification from datacenter that they are migrating their service to primary DC located 20 mins from current location. 

This maintenance is expected to cause downtime of approximately 90 minutes, but possibly less or more time may be necessary. This move will not have any impact on the network providers or IP addresses used by your server, which will remain unchanged.

The maintenance will be as follow:
Date: Monday 9 Jan 2023 - 3.30AM SGT
Duration: 90 mins
As such, we will be shutting down the server at approx 3AM SGT and will bring up service asap
We apologize for the inconvenience caused. Please open a ticket if you require further clarification. Maintenance timeline will be provided in this announcement.

Kind Regards,
9 Jan 3.05AM SGT: Client server begin shutting down
9 Jan 3.20AM SGT: Client server shut down and begin on migration
9 Jan 4.30AM SGT: Migration completed
9 Jan 4.45AM SGT: Pre-check and health check looks good, bring back client server started
9 Jan 5.15AM SGT: All client server are responding well