[Backup server] Motherboard failure - 2 May

  • May 2, 2020 by Tech #1

Dear Customers,

We understand that backup service (backup.sosys.net) is currently not acccesible via FTP/FTPS/SFTP/SMB. Our team is working to bring back the server as soon as possible

We apologize for the inconvenience.


2 May 6.05PM : Notification received indicating non pingable server

2 May 7PM : Onsite engineer confirmed there is no DC activities and performing check on the server

2 May 9PM: After RAM replacement, the server fails to boot. Hardware replacement is underway

3 May 1AM: It appears OS hdisk also got corrupted. Affected customer will be informed on separate email

3 May 3AM: Backup service is online