We understand that backup service (backup.sosys.net) is currently not acccesible via FTP/FTPS/SFTP/SMB. Our team is working to bring back the server as soon as possible
We apologize for the inconvenience.
2 May 6.05PM : Notification received indicating non pingable server
2 May 7PM : Onsite engineer confirmed there is no DC activities and performing check on the server
2 May 9PM: After RAM replacement, the server fails to boot. Hardware replacement is underway
3 May 1AM: It appears OS hdisk also got corrupted. Affected customer will be informed on separate email
3 May 3AM: Backup service is online