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  • [ID Server] Network Maintenance - 22 Dec 2019 - 12AM SGT

    December 21, 2019 by Tech #1
  • Dear Customer,

    Our upstream at IDC D3 will be performing network maintenance on our core network.


    During this maintenance, the network will be inaccessible

    Maintenance will be done in this time period:

    Day / Date: Monday, December 22 Dec 2019 (originally scheduled for 23 Dec) from 12AM to 12.30 AM SGT

    Estimated Downtime: -/+ 15 min

    We apologize for any inconvenience caused.

    ========

    22 Dec 2AM SGT: Router replacement will be performed immediately as there is ongoing issue affecting customers on one of the server.

    22 Dec 6AM SGT: Replacement completed and SFP replaced, but services are not restored completely. The team are still in monitoring

    22 Dec 12PM SGT: Cable replacement to see if this will help to reduce the noise 

    22 Dec 1PM SGT: Server rebooted but didnt help. Getting IDC team to change the switchport as there is huge ping loss from xen-id4 server to internet

    22 Dec 2.45PM SGT: Service restore back after changing the switchport on the TOR

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