Live Help

Email

Client portal

  • [ID Server] IDC major power outage - 6 Oct 2018 - 3pm SGT

    October 6, 2018 by Tech #1
  • Dear Customers,

    We are sorry to inform you that IDC D3 has major power outage that affects the entire buildings. The team onsite is working to bring up the power as soon as possible.

    We are unable to provide ETA as the DC team is working to restore the power

    We apologise for the inconvenience. Any update available will be posted in this thread.

    =====================

    6 Oct 03.07 PM: uptime monitoring reported down time

    6 Oct 03.15 PM: the UPS has not been able to sustain the power consumption as the local power supply was cutout due to maintenance. the IDC CEO has extended her apology on this incident and trying to restore the power asap.

    6 Oct 06.10 PM: PLN (local power supply company) announced that the power should be returned to normal in 1 hour time.

    6 Oct 07.30 PM: PLN has returned the power to the IDC, but IDC will progressively distributing the power to the racks.

    6 Oct 8.10 PM: Power returned and server is booting up

    6 Oct 9.00 PM: all server booted up. Please open support ticket if you are experiencing issues. 

    6 Oct 10.00 PM: We also notice some uplinks issues, which is affecting international traffic. the team at the IDC are working on resolving among the ISP

    6 Oct 10.30 PM: Network connection is resolved.

cPanel Partner NOC