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  • [ID Server] IX Connectivity down - 25 Oct 2016

    October 25, 2016 by Benny K
  • Dear Customers, 

    We noticed at around 3AM, our monitoring is showing down status for our Indonesia connectivity.

    Further checked with the ISP, it's known that there was a fiber cut that affect IX connectivity located somewhere near the datacenter. The ISP has taken immediate action to fix the fiber cable with ETA 5 hours

    We apologize for the inconvenience caused.


    25 Oct 2016 - 3AM: Issue received

    25 Oct 2016 - 5AM: Notification posted

    25 Oct 2016 - 8AM: Splicing FO

    25 Oct 2016 - 10AM: Additional 2 hours required to complete the work

    25 Oct 2016 - 11.30AM: Connection restored

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