[ID Server] Shared/Reseller hosting database corruption - 11 July 2015

  • July 12, 2015 by Tech #1

Dear Clients,

At 11.30pm, we got a notification that a server was down. Immediate check was done with the datacenter and it was a determined to be power loss and immediate reboot was done to the server. Unfortunately, we have tried multiple time to recover the database but the innoDB keep throwing error of corruption. Numerous attempt has been performed to salvage the data, to some extent data were recovered via backups. On normal occasion, hard reboot should not cause corruption, but this time, things went wrong. 

We have tried multiple attempt to bring up the mysql, but those actions failed. We have no choice but to restore from our backup on 11th July 2AM.

Please accept our sincere apologize for this event as we have tried all we have to salvage the loss. And if you are having issue at your site, please open a ticket to support@sosys.net and we will re-restore again from backup on 11th July. If you have newer backup, please let us know and we will restore it.

Kind Regards,