12.15pm: Server is down
12.40pm: Reboot request sent to datacenter after unable to gain access to server
01.00pm: Server is rebooting
01.10pm: Some VPS is already running and booting up for another VPS
01.15pm: All services are up
We apologize for the inconvenience caused.
Initial investigation: there is no hardware issue as we check through the log file, strangely the network stopped working, and we reboot the server and flush the network rules.
Datacenter investigation: We are able track down another customer stealing all of the IPs in 18.104.22.168 - 22.214.171.124. I have shut off this customer's network port and your network