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  • [US Server] 25 November 2012 - 12.15pm Server Issue on phoenix

    November 25, 2012 by Tech #1
  • 12.15pm: Server is down
    12.40pm: Reboot request sent to datacenter after unable to gain access to server
    01.00pm: Server is rebooting 
    01.10pm: Some VPS is already running and booting up for another VPS
    01.15pm: All services are up

    We apologize for the inconvenience caused.
    Initial investigation: there is no hardware issue as we check through the log file, strangely the network stopped working, and we reboot the server and flush the network rules.
    Datacenter investigation: We are able track down another customer stealing all of the IPs in - I have shut off this customer's network port and your network

    should now be operating normally again.

    No data was harm and the server has been running fine for few hours without hiccups.

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