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[US Server] 25 November 2012 - 12.15pm Server Issue on phoenix

12.15pm: Server is down
12.40pm: Reboot request sent to datacenter after unable to gain access to server
01.00pm: Server is rebooting 
01.10pm: Some VPS is already running and booting up for another VPS
01.15pm: All services are up

We apologize for the inconvenience caused.
Initial investigation: there is no hardware issue as we check through the log file, strangely the network stopped working, and we reboot the server and flush the network rules.
Datacenter investigation: We are able track down another customer stealing all of the IPs in 199.30.55.1 - 199.30.55.255. I have shut off this customer's network port and your network