Dear Customer,
We received lost connectivity alert on 2023-02-23 07.45AM SGT and have immediately contacted the datacenter for clarification. The engineer onsite is working to find the root issue and this thread will be updated
- 23 Feb 0750AM SGT: Ticket logged with DC
- 23 Feb 0810AM SGT: DC confirmed on loss connectivity and working on resolution
- 26 Feb 0907AM SGT: Connectivity restored, server power were not interrupted
- 27 Feb 0405PM SGT: Server shutdown and migration started