[US Server] Phoenix Server IP Addressing impacting client on 199.30.55.xx

  • June 17, 2021 by Tech #1

Dear Customers

We have upcoming network change impacting customers that utilizing IP address under 199.30.55.xx range. 

  1. For Shared/Reseller hosting customer, main server IP address change will be scheduled:
      • 26 June 12:00AM SGT (impact duration about 30 minutes, excluding DNS propagation)
  2. For VPS customer, a new subset of IP range is already assigned to you in the VPS Panel. This new IP address with 148.163.42.xx has been assigned with equal amount for you. For example, if you have 3 IP address under 199.30.55.xx, a new IP under 148.163.42.xx is now available for you. Please utilize VPS Panel to change your main IP or reboot the VPS to take effect new address. If you are using WHM, please change your site IP address  from it. If you have difficulties, please open a support ticket. Kindly note to change your license IP as well.
We are mandated to return back 199.30.55.xx range by end of 14 July 2021. Please perform IP address change at your convenience time.
We apologise for the inconvenience caused
Update on shared/reseller customer, IP address has been updated from to