[US Server] Network issue at the Phoenix Datacenter - 11 Aug 2015 - 9.15AM

  • August 11, 2015 by Tech #1

Dear Clients,

At 9.15AM, we received alert that the servers located in Phoenix are down. We have immediately contacted the datacenter to check on the issue and currently they are doing their investigations.

We manually checked the servers via IPMI and confirmed everything is fine.

We apologize for the inconvenience caused.


9.15AM: Network is down via the monitoring tools

9.20AM: Datacenter confirmed network down and investigation started at their side

9.55AM: Network is up

10.05AM: Issue identified as unexpected failure of a linecard in our core router and being replaced immediately.